FAQ's

HOW DOES PAYMENT WORK?

It’s pretty simple. You can pay using either your debit or credit card or alternatively you can email sales@saintandsummer.co.za. All payments are done securely through PayGate - www.paygate.co.za 

IS MY PERSONAL INFO SAFE?

Absolutely! We pinky promise that we will take all reasonable steps to protect the personal information of our customers. Just sure we're all on the same page, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here. 

I AM BATTLING TO ORDER VIA THE WEBSITE, WHAT DO I DO?

Oh dear! You can email sales@saintandsummer.co.za with the style code and size you wish to order and we will send you out an invoice. Remember to include your physical address for delivery and contact number. We will only dispatch your order once payment has been received.

WHAT IS THE DELIVERY PROCESS AND COST?

SAINT&SUMMER delivers within South Africa, either door-to-door or door-to-counter, depending on where you’re located. Delivery fee is a flat rate of R69.00. For South African orders SAINT&SUMMER will deliver your order within 2 – 3 working days depending on where you live. Please remember to enter a physical address and not a postal address.
For any other delivery queries, see our Delivery Policy here.

Delivery on sale items take 5-10 working days.

WHAT WARRANTY DO THE SHOES COME WITH?

There is a 6 month warranty on all shoes. Click here to view our Returns/Warranty Policy.

DID MY PURCHASE DEFINITELY GO THROUGH?

It’s more than likely that your purchase WAS successful …. but please make sure you went through the following processes to be sure:

  • Did you receive an email confirming your order?
  • Were you taken to a Thank You page on completion of your purchase?

If you did not go through the processes above then your order did not go through. Please give it another try!

CAN I CHANGE OR EDIT MY ORDER?

Darling, anything for you but you better move quickly in notifying us of any changes. Our Ops team are on the ball in getting your order sent out to you ASAP so changes will only be possible if your order hasn’t been dispatched. 

CAN I CANCEL MY ORDER?  

Once placed, orders cannot be cancelled. You would need to follow the return procedure to redeem a refund.

CAN I RETURN MY ORDER?

Well.. we highly doubt you’ll want to return your awesome shoes but Yes, you have 5 days in which to return any product you are not satisfied with to obtain a full purchase price refund. Click here to view our Returns/Exchange Policy. THERE ARE NO EXCHANGES OR RETURNS ON SALE ITEMS. If you would like to go ahead with your return, please email returns@saintandsummer.co.zawith your order number, photos (if necessary) and any additional information regarding your return/exchange.

CAN I EXCHANGE MY ORDER?

Yes, you have 5 days in which to return any product you are not satisfied with to obtain a full purchase price refund. Click here to view our Returns/Exchange Policy. THERE ARE NO EXCHANGES OR RETURNS ON SALE ITEMS. If you would like to go ahead with your return, please email returns@saintandsummer.co.zawith your order number, photos (if necessary) and any additional information regarding your return/exchange.

I NO LONGER WANT TO RECEIVE THE NEWSLETTER. WHAT DO I DO?

Girl, our newsletters will keep you in the loop with latest styles, new ranges and will let you know ahead of time, of discount codes and sales. But if you don’t want to get it anymore then please click on the unsubscribe link at the bottom of the last newsletter you received. You will be taken to a page where you can confirm that you wish to unsubscribe.

HOW DO I USE MY COUPON CODE?

Coupon codes can be entered as part of the checkout process. Enter your code nto the “Coupon Code” field and click the “Redeem” button.

WHY ISN’T MY COUPON CODE WORKING?

First things first, check that the account you are logged into is the same account that the coupon code was sent to.

Please also note the following:

  • Coupon codes are not valid in conjunction with sale items.
  • You may only apply one coupon code per checkout.
  • The SPIN&WIN Wheel Coupon Codes are only valid for 1 hour. So make sure you shop quick sticks to avoid being disappointed.

HOW DO I ENSURE I ORDER THE RIGHT SIZE?

It's easy peezy! We have a sizing guide which will help you to determine what your shoe size is and will advise you which styles are small cuts. Click here to view.

HOW DO I CARE FOR MY SHOES?

Your shoes will last longer the better you treat them. Certain foot lotions and body creams can cause additional deterioration to your shoes. Please be reasonable about the wear and tear of your shoes. Please avoid excessive use on the dance floor.

You might be tempted to throw your sneakers in the washing machine but don't. A bit more effort is worth the results and will prolong the life of your sneaks. Remove the laces first, these you can machine wash. Then gently scrub with a toothbrush and warm water mixed with dish soap anywhere you see a stain. Wipe them down with a damp cloth, let them air dry and you're good to go.

Be extra careful when cleaning the beads or natural woven fabrics. Our Espadrilles should definitely not be exposed to excessive water/rain. Do not wash them in water. Seems obvious, we know.

Our leather shoes cannot be chucked into the laundry or submerged in water. Just give them a wipe. That’s a low-maintenance life!! Treat with a leather protector. Keeps them looking fresher for longer.

Please make sure to undo the buckle/laces when you are removing and putting the shoes on. If you simply pull the ankle strap on and off rather than undoing the buckle, the buckle will eventually break.

Ensure you store your SAINT&SUMMER shoes correctly. Do not store in direct sunlight or damp, dark cupboards. AND… most certainly, under any circumstances, DO NOT put them in the washing machine or tumble dryer

TIPS:
- Wet wipes are very handy when cleaning the rubber soles of your sneakers. That way you don’t need to get them too wet. Dry them with a dry towel after.
- Wash the laces. Remove the laces and apply a small amount of the mild cleaning solution and pop into the washing machine. Clean laces make a world of difference.
- Try avoid wearing your genuine leather shoes, espadrilles or white sneakers to rainy concerts. You’ll wake up with regret.

PRODUCT SOLD-OUT – WILL YOU GET MORE STOCK?

Probably not. All our styles are limited and we like to make sure that they stay exclusive so we only have small quantifies of each. So, buy quickly before you miss out.

I'VE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please email returns@saintandsummer.co.zawith the following details:

  • The order number / invoice number
  • The fault in question
  • Photographs of the faulty shoes

I'VE RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

Shucks! Our bad!! We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please email us on sales@saintandsummer.co.zawith your order number / invoice number, incorrect product received and/or product missing.

WHAT ARE YOUR HOURS OF OPERATION?

How’s this!! Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

Our Customer Service team are available telephonically at the following times:

MONDAY-FRIDAY: 8:00am-16:00pm

SATURDAY & SUNDAY: Closed

PUBLIC HOLIDAYS: Closed

EMAILS QUERIES: Email at anytime, wherever you are – We will ALWAYS get back to you during office hours, as soon as we can.

 

SAINT&SUMMER is a business in the footwear industry that provides ladies footwear.